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Terms of Service

Last updated: February 2026

TERMS OF SERVICE

1. About doctoGyn

doctoGyn is a cloud-based Electronic Medical Record (EMR) platform operated by Cynalys (“Company”, “we”, “our”).

The platform is exclusively intended for licensed healthcare professionals acting within the scope of their professional activity.

doctoGyn provides:

  • Digital medical record management
  • Patient data centralization
  • Integration with medical equipment
  • Administrative practice management
  • Secure patient communication

The platform is designed to improve care quality, operational efficiency, and data security.

2. Business-to-Business Use Only

The Services are provided strictly to healthcare professionals acting in a professional capacity.

By subscribing to doctoGyn, you represent and warrant that:

  • You are a licensed healthcare professional
  • You are using the Services for professional purposes only
  • You are not acting as a consumer

Consumer protection regulations may not apply.

3. Account Registration

Users must:

  • Provide accurate and complete information
  • Maintain confidentiality of login credentials
  • Not share or transfer accounts

You are fully responsible for all activities conducted under your account.

4. Professional Responsibility

doctoGyn is a clinical management support tool.

It does not:

  • Replace medical judgment
  • Provide medical advice
  • Guarantee clinical outcomes

All medical decisions remain the sole responsibility of the healthcare professional.

5. Data Protection & Regulatory Compliance

doctoGyn is designed in accordance with international data protection standards, including:

  • EU General Data Protection Regulation (GDPR)
  • Security principles aligned with HIPAA standards (United States)
  • Applicable Tunisian data protection laws

5.1 Roles Regarding Data

  • Healthcare professionals act as Data Controllers for patient data.
  • Cynalys acts as Data Processor for patient medical data.
  • Cynalys acts as Data Controller for account, billing, and administrative data.

6. Patient Data & Legal Compliance

Users are solely responsible for:

  • Informing patients about data processing
  • Obtaining required consent
  • Ensuring lawful basis for processing health data
  • Complying with applicable healthcare regulations

7. Payments and Billing

Subscription payments may be processed by an authorized third-party payment service provider or Merchant of Record.

Such provider may:

  • Act as the official seller for the transaction
  • Issue invoices
  • Collect and remit applicable taxes (VAT, sales tax, etc.)

By completing a transaction, you agree to the applicable payment provider’s terms.

8. Taxes

Prices may be displayed exclusive or inclusive of applicable taxes depending on jurisdiction.

Applicable taxes are determined and collected in accordance with local regulations.

9. Refunds

Refund conditions are governed by a separate Refund Policy available on the website.

10. Security

Cynalys implements appropriate technical and organizational measures including:

  • Data encryption
  • Secure cloud hosting
  • Role-based access control
  • Regular backups

However, no system can guarantee absolute security.

11. Prohibited Use

Users may not:

  • Upload unlawful content
  • Violate patient confidentiality
  • Introduce malware
  • Use the platform for fraudulent or illegal purposes

We reserve the right to suspend accounts violating these terms.

12. Intellectual Property

All intellectual property rights in the platform remain the exclusive property of Cynalys.

Patient data remains under the responsibility of the healthcare professional.

13. Limitation of Liability

To the maximum extent permitted by law:

  • Services are provided “AS IS” and “AS AVAILABLE”
  • Cynalys disclaims all implied warranties
  • Cynalys is not responsible for medical decisions
  • Indirect, incidental, or consequential damages are excluded

Liability, where applicable, is limited to the minimum permitted by law.

14. Indemnification

You agree to indemnify and hold harmless Cynalys against any claims arising from:

  • Violation of these Terms
  • Regulatory non-compliance
  • Improper use of the platform

15. Service Modifications

We may update these Terms at any time.

Material changes will be notified at least 30 days in advance.

Continued use constitutes acceptance.

16. Governing Law

Unless mandatory local law provides otherwise:

  • These Terms are governed by Tunisian law.
  • Courts of Tunis shall have jurisdiction.